SHIPPING

ORDER PROCESSING, SHIPPING & HANDLING CHARGES

M·A·C Cosmetics Online have partnered with Alshaya to ensure our customers have the best service and experience when shopping with us. If you have any queries regarding an order you have placed with us, contact 800MAC AE / 800 622 23.

Delivery & Handling Charges

Pre-paid orders
Free standard shipping on all orders AED 200 and above. A charge of AED 20 will be incurred on purchases that do not exceed the AED 200 free shipping threshold. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays. Orders received after 12pm will be processed on the next business day.

Cash on delivery
Free standard shipping on all orders AED 200 and above. A charge of AED 20 will be incurred on purchases that do not exceed the AED 200 free shipping threshold. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays. Orders received after 12pm will be processed on the next business day.

Ship to store
We are pleased to inform you that we can now ship your order to one of the stores below:
Abu Dhabi : Al Wahda Mall, Dalma Mall, Marina Mall
Ajman : Ajman City Centre
Dubai : Mall of the Emirates, Arabian Centre, City Centre Deira
Al Ain : Bawadi Mall
Sharjah : Sahara Centre
Simply select the “Store Pickup” option at checkout and choose your store. Please contact our Customer Service via call 800 MAC AE / 800 622 23 to get a confirmation of your order being ready for pickup.
Please note, your order will be cancelled automatically 14 days after purchase if you could not pick it up in store.

P.O. Boxes
We do not ship to P.O. Boxes, we only ship to full addresses. See our Checkout Order Form for all mandatory location information we need to ship.

Holiday Shipping
Please note the Holiday Shipping Information below, when placing an order during peak holiday season.

ESTIMATED DELIVERY DATES

* All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Please note that our courier does not operate on Friday’s. If you wish to receive your purchase on a Saturday, please place your order before 12pm on a Thursday to ensure timely delivery.

All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays.

All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah, Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays.

We do our best to estimate the most accurate delivery time for your convenience. Our courier will contact you to arrange a suitable delivery time. They will strive to deliver your M·A·C Cosmetics Online purchase in the defined time period and shall make no less than two further attempts to deliver to the delivery address submitted. They shall obtain an electronic signature ‘proof of delivery’ which is required for confirmation purposes by M·A·C Cosmetics.

For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.

SHIPMENTS TO INTERNATIONAL ADDRESSES

We are currently unable to accept orders shipped to destinations outside of the United Arab Emirates.

HOLIDAY SHIPPING INFORMATION

Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, National Day), shipments may experience additional processing days. Access your order status by signing in to yourACCOUNT orCONTACT US.

*If your order is received by 12pm, depending on product availability. Orders received after 12pm will be processed on the next business day.